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British Telecom's fault report "service" line.
Landline is out of order. You can hear it ringing if you dial in but it doesn't ring in the house.
I followed the instructions in the phonebook - tested the line with 3 phones to be sure the problem was not with the equipment. And then I rang the number indicated. 3 times the automated service told me that there was no problem on the line. Forutht attempt it suggests I call another number or check a website..
The fifth time it admitted there was a problem and then hung up on me because I didn't enter my mobile number for a sms update quickly enough.
I try later and it says there is a fault but they are waiting for more information from the line user .... how they are going to get that I don't know because the system didn't ask before it hung up on me.
Try this morning and actually get through to a real person. Yay! Point out that system is spectacularly unhelpful though appreciate that this is not their individual fault. Point out that elderly, frail father is alone in house, can't use mobile, isolated without landline. Give mobile ot get update.
Still would like to get someone by throat and explain that if you phone is not working it is not very helpful to have a system that requires multiple phone calls and internet. You are either using someone elses phone or a mobile, or god help you a call box.
Oh and the phone still isn't working. *head desk* .
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